Workspace IT infrastructure analyst

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Job Descriptions:

  • Relevant Experience: 5 – 8 Years
  • Joining details: Immediate joiner/1 month
  • Location details: Pune (should visit the office at least twice a week)
  • Shift Timings: Day Shift
  • Job Type: Contract role (1 yr. – long term)
  • Salary: Best in the Industry

Mandatory Skills

  • Work closely with stakeholders to determine and execute strategies to enable consultants, clients, and guests to work effectively and collaboratively wherever they are located.
  • Be the subject matter expert on hardware, infrastructure delivery and maintenance and work closely with delivery teams to implement, secure and maintain this infrastructure
  • Work with Client service teams to ensure consultants have the tools they need to do their role effectively
  • Diligently watch your support queue and ensure tickets are answered on time.
  • Help Thought Workers solve problems and find solutions for their Tech needs
  • Deal with multiple requests simultaneously – face to face, via chat, email and a ticketing system
  • Manage complete lifecycle of assets by working closely with Procurement Lead
  • Help with IT consulting and coordinate office build outs and ODC setup.
  • Liaise with external providers and vendors to provide a consistent and seamless experience for consultants, clients and guests
  • Support and help customers use their devices, the network, our internal applications such as video conferencing, collaboration, device management and security.

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