Workspace IT infrastructure analyst
Job Descriptions:
- Relevant Experience: 5 – 8 Years
- Joining details: Immediate joiner/1 month
- Location details: Pune (should visit the office at least twice a week)
- Shift Timings: Day Shift
- Job Type: Contract role (1 yr. – long term)
- Salary: Best in the Industry
Mandatory Skills
- Work closely with stakeholders to determine and execute strategies to enable consultants, clients, and guests to work effectively and collaboratively wherever they are located.
- Be the subject matter expert on hardware, infrastructure delivery and maintenance and work closely with delivery teams to implement, secure and maintain this infrastructure
- Work with Client service teams to ensure consultants have the tools they need to do their role effectively
- Diligently watch your support queue and ensure tickets are answered on time.
- Help Thought Workers solve problems and find solutions for their Tech needs
- Deal with multiple requests simultaneously – face to face, via chat, email and a ticketing system
- Manage complete lifecycle of assets by working closely with Procurement Lead
- Help with IT consulting and coordinate office build outs and ODC setup.
- Liaise with external providers and vendors to provide a consistent and seamless experience for consultants, clients and guests
- Support and help customers use their devices, the network, our internal applications such as video conferencing, collaboration, device management and security.
